This notice is to help you understand how and why Juno (Juno Digital Health LTD) collects your personal information and what we do with that information. It also explains the decisions that you can make about your own information. Your privacy is important to us so we will always securely look after the information which you provide.
Any reference in this notice to “we” or “us” means Juno.
If you have any questions about this notice, please email us at email@example.com
Juno is a web platform that enables you to book a consultation with a health professional (such as a therapist or counsellor) and this notice also explains how your personal information is used by the health professional through the Juno web platform. Confidentiality of information relating to your session will be the responsibility of the health professional with whom you connect.
What is “personal information”?
Personal information is information about you from which you can be identified. This includes information such as your name, date of birth, gender, telephone number, email and postal addresses. As well as things like your GP’s details, appointment histories and the names of the health professionals who you have connected with.
How is your personal information used by Juno?
When you sign up/register with Juno we ask you to provide us with certain information, such as your name, email address and date of birth. You must provide this information so that we can enter into an agreement with you to give you access to the Juno platform and ensure we can properly identify you. In order to verify your identity before your session with a therapist, you may be required to securely upload certain documents.
You then provide further information including your post code, telephone number and details of your GP’s surgery when you book an appointment. We need this extra information because it makes it easier for us to assist you if you are at risk of harm.
Juno does not keep your payment information, including your name, credit or debit card number, card expiration date, CVV code and billing address. Instead we use a specialist payment provider called Stripe, to keep these secure. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
How is your information used by the health professional?
During your appointment with a health professional we anticipate that you may provide information about your health and wellbeing, mental health history, family and personal circumstances and so on. This information is used by the health professional as part of the session. How much information you provide is your choice but often, the more you provide the easier it will be for the health professional to support you.
The health professional will also have access to your Juno profile containing information, which you may have provided about yourself (full name, date of birth, gender, email address, GP details, phone number etc).
You can fill in emotional health questionnaires on the Juno platform which are designed to help you better understand your feelings. Your health professional will be able to see your responses, and these will form part of your user notes.
The health professional will keep a record of your consultation which will be held on the Juno platform. If you have a message-based appointment or exchange messages with your health professional these details will also be stored on the platform for a period. The health professional may also make their own separate notes.
Before you see a health professional, they will have access to records created by any previous health professionals you have seen using the Juno platform and they will retain access to these records after your appointment with them. This is to allow them to better understand any support already given and to provide better care.
If you do not see a health professional again, they will not be able to see any records of future appointments with different health professionals.
How else is your information used?
We will use your information to confirm that you have booked appointments and to send you reminders about these appointments. Juno might use your information if you want to cancel an appointment, such as to give you a refund if appropriate.
We may monitor your use of the platform to improve our services to you and to provide you with details of our services.
We will need to use your information if you choose to exercise any of your data protection rights. These are detailed in the section “what decisions can you make about your information?” below.
We will use your information to keep you up to date, and remind you, about our services, special offers and improvements to our website platform. Juno may use anonymised information for research purposes. It will not be possible to identify you from this information.
Who else might see your information?
The information that you tell your health professional is kept confidential unless there is a very good reason for sharing it. Certain qualified professionals within the Juno organisation may have access to your consultation records for the purposes of quality control and the audit of our health professionals.
If we, or the health professional, think that there is a severe risk that you might harm yourself, or someone else, we or they, must tell the appropriate people such as your GP or another health professional. In most cases we, or the health professional, will try to tell you in advance that we need to share your information.
We may also need to share your information as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority (including for the avoidance of doubt, the General Medical Council). If your treatment has been funded, directly or indirectly, by the NHS we may share the details of your treatment with them and, as appropriate, your GP.
We may also need to share your information if you make a complaint against a health professional or raise a concern. As part of any investigation that may be necessary, we may need to look at the notes the health professional has made about you and share some of the information with third parties such as the regulator, insurers or professional advisors.
If you have been referred to Juno by your employer, directly or indirectly, we will not share any information with them including the fact that you have had an appointment.
We transfer information to our IT service provider who process it for us, based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures.
For how long do we keep your information?
We keep your information for only as long as we need to in accordance with our legal and regulatory requirements, the professional bodies to which our health professionals belong and, only if appropriate, those of the General Medical Council (20 years).
These retention periods apply to how long your health professional (or health professionals if you have had more than one) can access your information through the Juno platform as well.
Occasionally, we may retain your information for longer, for example, if there is an unresolved complaint.
Legal grounds for using your information
This section sets out the legal grounds for using your information:
Information about your health and wellbeing
- Consent: your information is used by the health professional because you have consented to this. You may withdraw this consent at any time. If you do withdraw consent, then you will not be able to receive support through the Juno platform. If you withdraw your consent, we may still need to use your personal data, for example, if we need to tell your GP because we have serious concerns about your wellbeing.
- Your information is used where this is necessary in connection with the management of health care services. For example, to make sure that we thoroughly deal with any complaints about the service that you have received.
- We are allowed to use your information in an emergency, for example, if you require urgent medical attention.
- If something goes wrong, we may need to use your information in connection with legal disputes.
Information which is not about your health and wellbeing (such as your name and contact details)
- We have an agreement with you to provide services. We are allowed to use information about you where this is necessary to perform our obligations under this agreement (for example to book and inform you about appointments).
- Unless this would be unfair to you, we have a legitimate interest in using your information in order to improve the Juno platform (for example, by monitoring usage and so on). You can object to how we use your information for marketing purposes. If you wish to exercise this right, please email us at firstname.lastname@example.org.
What decisions can you make about your information?
Data Protection Legislation gives you a number of rights regarding your information. Your rights are as follows:
- If information is incorrect you can ask us to correct it. By logging into your account, you can access much of your personal information from your dashboard and update that information yourself.
- You can also ask what information we hold about you and be provided with a copy. We will also give you extra information, such as why we use this information about you and where it came from.
- You can ask us to delete the information that we hold about you in certain circumstances. For example, where we no longer need the information.
- You can ask us to send you, or another organisation, information that you have provided to us in a format that can be read by computer.
- Our use of information about you may be restricted in some cases. For example, if you tell us that the information is inaccurate, we can only use it for limited purposes while we check its accuracy.
If you have questions, suggestions or concerns about this policy, or about our use of your information, please contact us.
Further information and guidance
This Privacy Notice is to explain how we look after your personal information.
Please email us at email@example.com if:
- You would like to withdraw consent; or
- You object to us using your information for marketing purposes e.g. to send you communications about our services; or
- You would like us to update the information we hold about you; or
- You have any questions about how we handle your personal data.
What are cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
We use different types of cookies to run Juno. We may use essential cookies to authenticate users of Juno and prevent fraudulent use of user accounts.
Third party cookies
How to control cookies
You can control and/or delete cookies as you wish.
You can delete all cookies that are already stored on your computer and you can set most modern browsers to prevent them from being placed. If you do this however, you may have to manually adjust some preferences every time you visit a site and some services and functionality may not work.
Changes to these policies
For more information about cookies please visit www.allaboutcookies.com.
For further information about being safe online please visit www.getsafeonline.org.
If you register as a Healthcare Professional, you acknowledge that anyone else who is registered on the website can search for your public profile and that, once you accept a consultation request, the user will be given access to your private profile in order to connect directly with you via the platform.
We may also tell you about relevant news and industry updates, events and other information, products or services of the Juno Health Group that we think may be of interest to you.
If you do not wish us to contact you in this way, please let us know by sending us an email to firstname.lastname@example.org. We will also give you the opportunity to opt out of future marketing whenever we contact you in this way.
Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details through your Juno profile. Failure to update any changes to your personal information may result in action being taken against you, depending on the nature of that information, such as your account being suspended.